LEGAL & COMPLIANCE
Privacy
Policy
How Hardline Electrical Pty Ltd collects, uses, and
protects your information.
Last updated: August 2026
1. Introduction
Hardline Electrical Pty Ltd (ABN 17 693 457 528) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy sets out how we collect, treat, and protect your personal information in the course of operating our electrical contracting services and digital platforms.
2. What Personal Information We Collect
We may collect personal information such as your name, contact details (including phone number, email address, and job site addresses), billing and payment information, and any other data you provide to us directly during your interactions with our engineering and technical teams. We do not generally collect sensitive information unless it is strictly necessary for project compliance and with your explicit consent.
3. How We Collect Personal Information
Hardline Electrical Pty Ltd collects personal information directly from you in various ways, including when you interact with us electronically or in person, when you access our website, when you request a technical consultation, or when we provide industrial electrical services to you. We may also receive personal information from third parties, such as project managers or head contractors, in which case we will protect it as set out in this Privacy Policy.
4. Why We Collect, Hold, Use and Disclose Personal Information
We collect and use your personal information primarily for the purpose of delivering high-quality electrical contracting services. This includes providing quotes, scheduling maintenance, processing invoices, and communicating crucial project updates. We may also use this data to improve our service offerings, comply with technical safety regulations, and fulfill our legal obligations.
5. Direct Marketing
We may periodically send you updates regarding new technical services, safety compliance bulletins, or relevant industry news. If you do not wish to receive such information, you may opt-out at any time by contacting us directly or utilizing the unsubscribe feature embedded within our digital communications.
6. Disclosing Your Personal Information
We may disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors strictly insofar as reasonably necessary for the purposes set out in this Policy. We may also disclose data to comply with legal requirements, regulatory investigations, or court orders.
7. Security of Your Personal Information
Hardline Electrical Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorized access or disclosure, we have put in place robust physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, and unauthorized access, modification, and disclosure.
8. Accessing and Correcting Your Personal Information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information, or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact our administrative team.
9. Making a Privacy Complaint
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to our headquarters. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
10. Changes to this Privacy Policy
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
11. Contact Us
If you have any questions or concerns regarding our Privacy Policy, data collection practices, or wish to exercise your rights under the APPs, please contact our Privacy Officer at our headquarters located in Dulwich Hill, NSW. All official correspondence should reference Hardline Electrical Pty Ltd, ABN 17 693 457 528.
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ABN: 17 693 457 528
1a Hill Street, Dulwich Hill, NSW 2203
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